How we work
The terms, before the terms
How a matter goes, how we charge, and what you can hold us to.
First call or message
Tell us briefly what happened. We check there's no conflict of interest and tell you whether we can help.
Within one working day
First consultation
45 minutes with the lawyer who would run your matter. You leave with your options and what each would cost.
Usually within a week
Engagement letter
The fee, the scope and who does what, in writing. Nothing starts until you agree it.
Within two days
The work
Your lawyer keeps you updated at every step, by phone or email, as you prefer.
As agreed
Closing letter
A short summary of what was done, what you should keep and anything to watch for.
At the end
Fees and billing
We quote a fixed fee wherever we can. Where we can't, we give an estimate with a ceiling and tell you before we reach it. We bill at the stages set out in your engagement letter.
Confidentiality
What you tell us stays with us. Only the people working on your matter see your file.
Your documents
We keep your file for [NUMBER] years after your matter closes, then destroy it securely unless you ask us to keep it.
Complaints
Tell the senior partner first; we answer within [NUMBER] working days. If you're not satisfied, you can take it to [OMBUDSMAN].
Questions
Is the first consultation free?
It costs £150 for 45 minutes, and we deduct it from your fee if you instruct us.
Do you offer legal aid?
[ANSWER]
Can we meet by video?
Yes. Most first consultations are by video; we meet in person whenever you prefer.
What should I bring?
Any letters, contracts or emails about your matter, and a short timeline of what happened.